Collection of Personal Data
As part of its business of selling electric, hybrid, and conventional vehicles, Autoluxary collects personal data about you. This data is collected when you:
- Fill out a contact form or test drive request
- Create a customer account on our site
- Place a vehicle order
- Subscribe to our newsletter
The data collected may include: last name, first name, email address, phone number, postal address, payment information, and information about your current vehicle (in the context of a trade-in).
Purposes of Processing
Your personal data is collected for the following purposes:
- Managing test drive requests and contacts
- Processing and tracking your vehicle orders
- Managing customer relations and after-sales service
- Sending commercial information and newsletters (with your consent)
- Improving our services and personalizing your experience
- Complying with our legal and regulatory obligations
Legal Basis for Processing
The processing of your data is based on:
- The performance of the sales contract (for orders)
- Your consent (for newsletters and marketing communications)
- Our legitimate interest (for improving our services)
- Our legal obligations (retention of invoices, warranties)
Recipients of Data
Your data is intended exclusively for Autoluxary and its technical subcontractors (hosting, site maintenance). It is never sold, rented, or exchanged with third parties for commercial purposes. Certain data may be transmitted to partner manufacturers in the context of the order and warranty of your vehicle.
Retention Period
Your data is retained for the duration strictly necessary for the purposes pursued:
- Customer account data: 3 years after your last activity
- Order data: 10 years (legal obligation)
- Newsletter data: until you unsubscribe
- Application data: 2 years after the last contact
Your Rights
In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act, you have the following rights:
- Right to access your data
- Right to rectification
- Right to erasure (right to be forgotten)
- Right to restriction of processing
- Right to data portability
- Right to object to processing
To exercise these rights, contact us at contact@autoluxary.store or by mail at: 2162 Rue des Iris, Longueuil, QC J4N 1P6, Canada. You also have the right to lodge a complaint with the CNIL (3 Place de Fontenoy, 75007 Paris).
Cookies
Our site uses technical cookies essential for operation (session, cart, language preferences) and anonymized analytical cookies (audience measurement). No advertising or third-party tracking cookies are placed without your explicit consent. You can manage your cookie preferences at any time via the consent banner or your browser settings.
Security
Autoluxary implements all appropriate technical and organizational measures to ensure the security and confidentiality of your data: SSL/TLS encryption, restricted access to data, strong password policy, regular audits.